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We support a range of Modern Apprenticeships including:

For more information you can call our Apprenticeships Team on 01292 293552, or email apprenticeships@ayrshire.ac.uk.

Customer Service

This apprenticeship contains three incorporated specialist pathways: Customer Service, Retail Service, Travel Service.

Each pathway will provide apprentices with skills and knowledge to become competent in their chosen job role.

The apprenticeships include a balance of technical, business and interpersonal skills areas. These will ensure apprentices have the ideal skills to operate in today’s customer-focused job roles.

The Customer Services pathway is expected to take 12 months to complete. 

At SCQF Level 5, the Customer Service, Retail and Travel apprenticeship supports entry-level customer-centric roles across different sectors.

The Customer Service pathway at Level 5 supports apprentices working in roles such as: call centre agent, customer service advisor, receptionist, sales advisor.

  • What apprentices do

    Training arrangements vary depending on the employer and apprenticeship programme and may include day release to college (for example, one day per week or block-release attendance). The level of training, mentoring and workplace support will differ between employers, but all apprentices benefit from hands-on experience, guidance from experienced professionals, and opportunities to develop their technical and professional skills.

  • Who it's for

    Apprenticeships are open to people of all ages and backgrounds, whether they are starting their career, looking to upskill, or changing direction professionally. Apprentices develop their skills and knowledge through a combination of workplace experience and formal training, meaning prior experience levels can vary. When recruiting an apprentice, employers can choose candidates whose qualities, potential and career aspirations best match the needs of their business, while supporting them to learn and grow on the job.

Testimonials

what our partners say

The candidates that have gone through or are going through the Ayrshire College are of a very high standard whether that is the pre-apprentice route or graduate route.

Ronald Henderson, Facilities & Maintenance Senior Leader, GE Aerospace Caledonian

Contact the Apprenticeship Team

For more information you can call our Apprenticeships Team on 01292 293552 

email the team